Privacy Policy

1. General
This is the privacy policy of Keyword Installs, which applies to all Keyword Installs websites and services.
This privacy policy of Keyword Installs is intended for all users of the Keyword Installs websites and services (“user”). The Keyword Installs services relate primarily to advertising from third parties (“advertising partners”) on websites and services operated by other third parties (“publishers”) as well as advertising via the own assets operated by Keyword Installs (“services”) and third parties (“resellers”) using the assets of Keyword Installs in order to publish advertisements from their own advertising partners. Therefore users are mainly advertisers, publishers, resellers and other interested parties or their employees. Among the users are also users of services on the internet provided by publishers and resellers (“publisher-user”) as well as other private users who are in direct contact with us.

All personal information that Keyword Installs collects through users by the use of the websites and services that users voluntarily submit and provide in the course of all business relations will handled by Keyword Installs in regards to applicable data protection legal provisions.

Keyword Installs saves and uses data to prevent and combat fraud and abuse on Keyword Installs websites and services and to offer services adapted to our users. All details are laid out in this privacy policy.

2. Application of Privacy Policy
This privacy policy is only applicable to the websites and services of Keyword Installs. It does not apply to the websites and services of the publishers. In the event that the user is forwarded, for instance via redirect, link or an advertisement, to another website or service not operated by Keyword Installs, the user will be informed by Keyword Installs that this document does not apply to website or service concerned. Keyword Installs declares to not be responsible for the way the operator of the other website handles data. In particular, Keyword Installs is not responsible that this privacy policy does not apply on websites and services not operated by Keyword Installs. Keyword Installs recommends to all users to always read and check carefully the privacy policy of third party websites.

3. User Personal Information
Keyword Installs collects, processes and stores personal information from the user that the user voluntarily submits via forms on the website or services or elsewhere operated by Keyword Installs in electronic or any other form of communication. To register to use the websites or services from Keyword Installs the user needs to submit certain personal information. This includes among other things names and email address.

4.Storage of Information
Usage Data:
When a user makes use of websites or services operated by Keyword Installs, Keyword Installs automatically saves through usage of cookies the domain name and/or IP address of the computer used to contact Keyword Installs as well as the date, length of visit at website or service operated by Keyword Installs, pages accessed by the user and browser used.

Mobile Use of the Services:
Via smarphones, tablets or other mobile devices users can also access content and services from Keyword Installs. Keyword Installs then stores the device’s identification number (i.e. ANDROID_ID, IMEI, MAC Adresses) that accesses the content or service in an anonymized form as well as the standard technical information (i.e. operating system version, device type, and so on) to enable the user to access the content or service.

Email Address:
If submitted, Keyword Installs stores the email addresses of its users. Users either submit their email address voluntarily via contact form or by submitting it in the course of direct communication with Keyword Installs.

Information via Communication:
Keyword Installs saves the history of communication, when the user submits a ticket to Keyword Installs customer support as well as the information submitted by the user in the course of the communication (i.e. email address). Keyword Installs does this in order to answer the user inquiry as best as we can. We do not share this information with third parties.

Other voluntarily submitted Information:
Our main concern is to always try to improve our offers and services as well as to adapt them to its users as best as we can. In the course of that approval process the user can submit additional information to Keyword Installs as part of the use of offers and services operated by Keyword Installs or in the course of direct communication. Information stored are such as name, address, age, gender, interests and, if applicable, payment data. Payment data is only stored if the user processes a payment via Keyword Installs. The user can also allow Keyword Installs to record their usage behavior on partner websites.

5. Third Party Information Gathering
Usage data from Publishers (publisher-user):
Publishers who work with Keyword Installs share information about behavior of the publisher-user’s usage. Keyword Installs needs the publisher-user’s data in order for the the user to receive benefits for offers from the publisher. By doing so, the publisher assigns each user a personal ID (“User ID”) connected with the usage data. The User ID can only be read out by the publisher. Keyword Installs is not able to directly associate the usage data shared by the publisher via the User ID with the user. Keyword Installs can only determine the identity of the publisher-user if the publisher-user itself initiates such a request.

Thus, the information transmitted by the publisher to Keyword Installs is not related to one individual. This applies unless the publisher-user disclosed its identity and therefore waiving the protection of his private information (for instance accessing the publisher’s content with a user name connected to the real name or entering the email address on the publisher’s website). In this case, but not solely, Keyword Installs is entitled to the above-mentioned rights to use the personal information. Nevertheless publisher-users should check the privacy policy of the publisher’s website in regard to the publisher’s handling of personal information.

6. Use of Personal Information
Optimization of the service:
Keyword Installs collects, processes, and stores users’ personal information, when seeing a legitimate business purpose for it. Expressed in a different way Keyword Installs collects, processes, and stores user data to better understand users of their websites and services and therefore offer them better services. For instance Keyword Installs can not only use the information stored for direct processing of the agreement concluded with the user (for example use of services, creation of invoices, use of customer support), but also use it to identify malfunctions and/or misuse of Keyword Installs websites and services.

Prevention and combat of abuse:
Thus, Keyword Installs logs and stores information on the use of Keyword Installs websites and services such as activity on the publisher’s website and service in regard to customers’ advertisements or services, including the monitoring of behavior patterns and checking for manipulations. This can be useful and therefore is used to detect misuse or improper activity by the user or publisher-user. Keyword Installs uses special software to detect the use of illicit scripts and identify the IP address as well as other data in regard to the behavior of users and publisher-users. If Keyword Installs determines that a user or publisher-user violates its contractual obligations, for instance by using illicit scripts, Keyword Installs explicitly reserves the right to bring the user’s or publisher-user’s data together with other data stored by Keyword Installs on this person to prove the violation. We will then possibly take additional measures against the users or publisher-users concerned to restore normal operation.

Billing of services:
Insofar as it is required for billing, Keyword Installs is entitled to share user data with the service provider responsible for payment processing. Keyword Installs is also entitled to provide user data to third parties authorized to collect outstanding balances, insofar as this information is required or useful to collect the balance. When cooperating with third parties for these services, Keyword Installs will obligate them to observe applicable data protection laws and guarantee sufficient data protection.

Market research:
Keyword Installs is entitled to anonymously use the information stored by and from the user or publisher-user to evaluate interests, user behavior and demography. Keyword Installs is also entitled to anonymously analyze information stored about the user or publisher-user in an statistical and aggregate form. If and to the extent to which Keyword Installs uses data to create user profiles, Keyword Installs will never share the profiles with third parties without the consent of the person concerned and will immediately cease the use of the user profile if the user or publisher-user objects to it.

Personalized offers:
Based on the information submitted to Keyword Installs as well as the actions within Keyword Installs websites and services, Keyword Installs may allow third parties to contact the user for advertising purposes. As long as the user does not object to the use of its user data for this purpose, advertising can be sent that matches his or her profile and interests. The information cannot be attributed to the user, unless the user voluntarily made this information on a website or service operated by Keyword Installs.

Email Address:
The email addresses acquired through an offer form of Keyword Installs or received directly from the user can be used by Keyword Installs to send the user newsletters and information on Keyword Installs offers. The user can withdraw this consent by objecting at any time via email at no charge. The user will have the opportunity in every information and newsletter sent by Keyword Installs to unsubscribe or send a cancellation notice via mail.

If the user voluntarily shares personal information on request by Keyword Installs , then Keyword Installs will use this information with his or her consent so that the user receives personalized special offers.

7.Sharing of Personal Information
User Data:
Personal and pseudonymized user data is used solely by Keyword Installs. It is not shared with third parties. Information received by third parties about user behavior is received only without being able to attribute it to a specific person.

Personal Information:
Keyword Installs will use and when necessary share personal information in the course of fraud prevention and detection.
Keyword Installs will transmit user’s personal information to advertisers and resellers only when the user redeems a promotional offer of such a partner company participates in a survey and the information is required for processing or for participation in the survey.

Keyword Installs will not provide third parties with email addresses or information from the communication with customer support or other information volunteered to Keyword Installs.

8. Information Rights
You have a legal right to inspect any stored data concerning your person, and also the right to demand their correction or deletion, and to withdraw your consent for their further use. In some cases, if you are a registered user of the services provided by Keyword Installstop, we may offer you the possibility of inspecting these data online, and even of deleting or modifying the data yourself. If you wish to obtain information on your personal data, or want us to correct or erase such data, or if you have any other questions concerning the use of personal data held by us, please contact us by e-mail (Keyword [email protected]) or live-chats located on our web-site.

9. Disclosure of personal information
Keyword Installs will disclose all of the information stored about the user or publisher-user immediately and unchanged on request by the user or publisher-user. The information will always be conveyed in electronic form via email. Exceptions might be made after consulting the Keyword Installs support.

10. Changes to the Privacy Policy
While observing current data protection laws Keyword Installs reserves the right to change this privacy policy at any time. Therefore Keyword Installs recommends to regularly inform yourself about the current privacy policy stated here. In the event that Keyword Installs intends to use personal user or publisher-user information on a larger scale than it has been used up to now, Keyword Installs will announce this beforehand.

11. Support and Contact
For any questions regarding the Privacy Policy or other matters please contact us.
When contacting us, we keep a record of that correspondence and collect your email adress and other information in that matter as stated above. This will only happen for archival purposes as well as for further correspondence and optimization of our website and services. Your email address will not be used, transferred or sold.

12.Payment Refund
12.1 Payment Disputes &Chargebacks
You must not dispute PayPal directly, without contacting the support team first. You may use PayPal dispute at the end when you are not satisfied with the resolution given by support team but you must first contact support in any case and explain your problem or justify the need for the refund. Note: make sure you must wait for the response /resolution by the support team after you reach us.

If you dispute PayPal directly without contacting support first or waiting for a response/resolution from them then you may become ineligible for any refund from our end at all because in that case you have breached our policy by going against to it. Please note that If you contact support then your problem will be solved as soon as possible, but PayPal dispute will delay it up to 10 or more than 30 days. It’s better to contact support and get resolution faster and smoother.

12.2 Special / Other Cases
There are some cases which are special i.e does not come under any of the above and need to be discussed exclusively, In such case, you can contact support and explain your problem, if we found your problem genuine then we may give you the refund or proper resolution.

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